Terms and Conditions

1.    Acceptance of Terms
In these terms and conditions, the following definitions apply:

•  "We" means Delivery Plus Australia Pty Ltd Trading in Victoria as Delivery Plus ABN 46 668 403 905, and "US" and "OUR" have corresponding meanings.
• "You" means the party entering into the agreement for services with us and includes the party to whom our quotation is addressed and the party by whom the acceptance is signed, and "your" has corresponding meaning.
• "Goods" means all the furniture and other effects that are the subject of the service.
• "Services" means the whole of the work undertaken by Us in connection with the goods, including removal and (if applicable) storage.
• Words in the singular include the plural, and words in one or more genders include all genders.
• By accessing or using the services provided by Delivery Plus Australia Pty Ltd ("Delivery Plus”, “we," or "our"), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our services.

2.    Description of Services
Delivery Plus Australia Pty Ltd offers delivery and logistics services within Australia. Our services include House Removals, Furniture Delivery, Men and Truck Hire, Office and Warehouse Relocation, Business Deliveries and Storage Solutions.

3.    Obligation and Warranties 

I. User information- You agree to provide accurate and up-to-date information when using our services.

II. Rules and regulations- You agree to comply with all applicable laws and regulations when using our services.

III. Consent to commence the move- The team will be provided with a job sheet that is required to be signed by you before the commencement of the move. The job sheet contains details such as agreed price, job start time and you will be required to accept these terms and conditions by ticking on the checkbox and signing the job sheet. The move cannot commence until the job sheet is signed.

IV. Presence at loading and unloading- You or an authorized person on behalf of you if required to be present at all times and in all situations during the move. If any special requests are made during the job, it will be mutually agreed on the job sheet and signed by you and the driver.

V. Entering/Travelling in the vehicle- You are not allowed to enter the vehicle or travel in the vehicle at any time. If any damage is caused to any item, the team or company will not be held responsible for the same.

VI. Fragile goods- While booking the move with us you will inform us Verbally and in Written about any items that are fragile or brittle in nature including Antique and speciality items such as Piano, Pool Table, Exercise Equipment, Glass Cabinets and Plants. We reserve all rights to refuse the transportation of items that our team unsafe.

VII. Accurate List of items- While moving, sometimes there are more items than initially discussed while making the booking. We will always try to fit it in for you, but we don’t always have time or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done.

VIII. Goods moved in error or left behind- Any items that are required to be moved, it is your responsibility to make sure that they are loaded in the vehicle by us, and none is moved in error.

IX. Completion of move- Once the move is completed, You or the authorised representative may be asked to sign the feedback form or the job sheet and the damage waiver form.

X. Safe Environment for our Drivers- It is your responsibility to ensure that our Drivers operates in a secure atmosphere. You must interact effectively with our drivers and at any point where our driver feels that it is not safe for him/her to continue working; He/she can leave the premises with/without the goods in the Vehicle. We reserve the right to unload the goods at a warehouse if they are in the vehicle. We retain the right to sell the s and recoup our costs if we are not paid for the move and storage of the goods AND the goods are not picked up from the warehouse within 14 days.

XI. Delays- Delays due to traffic conditions, road repairs, selection of route and the like and vehicle break-down are inherent in the Courier/removals Industry. We will not be liable for any loss or damage or any consequential loss as a result or our service being delayed for any reason other than factors within our control. We will take every possible step to try that Drivers arrive at pickup point/ delivery address on time and keep you informed of the delay, but we take no responsibility for any loss or damage that is incurred to you due to this delay.

4. Payment and fees

I. Payment Methods: We accept credit and debit cards from all major banks, with a 2.5% surcharge. We also offer Cash on Delivery as a payment option.
II. Payment for Services provided: Once the job is completed, Payment must be made once the job is completed.It is your responsibility to have adequate funds to pay once the move is completed. If any circumstances arise that you are unable or unwilling to pay, we reserve the right to retain or refuse any delivery or unloading of goods as security until the payment is made.
III. Booking Deposit- To secure your desired date and timings, we require a $50 deposit which gets adjusted in the total cost of moving at the time of final payment.
IV. Waiting Charge (For set price jobs)- An hourly rate of $60 may be charged if the team is kept waiting at the time of Loading/Unloading if it exceeds 10 Minutes at either Loading/Unloading end.
V. Cancellation Fee- If you need to reschedule or cancel the job due to unforeseen circumstances, no cancellation charges will be applied if you notify us at least 24 hours before the scheduled job. However, if you cancel with less than 24 hours' notice or same day, a charge of $120+Gst will be applied.
VI. Stair Fee- Additional charges may apply if stairs are involved at the property, The stair charges are required to be paid to the on-road team in case of invoice for furniture deliveries from any furniture stores.

5. Damages 
I. Damage to Goods- To file a claim for any damages to electronic items like TVs or fridges, please inspect these items for any issues while our team is still on-site. We cannot process claims for damaged electronic items afterward. While we strive to minimize wear and tear during your move, minor issues like a scratch on the wall or a fridge are possible. If such incidents occur, we encourage you to submit a reasonable claim request. Our compensation typically ranges from $50 to $150, depending on the damage. We carefully assess claims and only accept those that are fair and justifiable. For instance, requesting a brand-new fridgedue to a minor scratch or demanding $4000 for a small wall scratch would be considered unreasonable.
II. Damage to Packed Items- We are not liable for breakage of any items in boxes that are not packed by us.
III. Damage to Property- For the purpose of loading or unloading goods, you allow us to enter your property at your risk. We will not be liable for any damages caused to the property, contents, or fittings due to our presence. Although we will take all reasonable care in carrying goods in and out of the premises, you agree to accept this service/assistance at your own risk.
IV. Damage to Third Party Property- If you advise us to pick up or drop goods at a third-party premises, we will not be responsible for any damages caused to that third-party premises. You are advised to arrange for goods to be carried/picked up from outside the third-party premises. If assistance is required and requested by you or your representative at the third-party premises, we may do so for a negotiated fee.
V. Reporting the damage- Despite our best efforts to move your belongings with care, accidents can happen. If any items are damaged during the move, please inform us while our team is at the property. We will not be liable for any damage once the team has left the premises. We advise you to inspect all the goods once they been unloaded.

6. Insurances
I. Public Liability Insurance- We are covered by public liability insurance, which means that any damage to your property during the delivery is automatically insured.Certificate of Currency can be provided upon request.
II. Goods In Transit Insurance- We do not automatically cover goods in transit insurance. We recommend that you purchase goods in transit insurance for your own safety.

7. Exceptions to Physical Damage Coverage Policy
We WILL cover any physical damage caused by dropping, mishandling, or inadequately securing of the item by us, except in the following circumstances:
I. Items Not Properly Packed or Secured:

• Televisions not packed in their original box.
• Computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases.
• Architectural models and sculptural artwork.
• Pieces of glass not wrapped or packed safely, including picture glass and tabletops.
• Stone items such as marble, granite, composite, or similar items. We will move these items if they can be safely handled, but they are not covered under our guarantee due to their inherent fragility.

II. Furniture Susceptible to Damage:
Furniture designed to be flat-packed or made of pressed wood, such as IKEA, Fantastic Furniture, or similar brands. These items are inherently susceptible to damage or disorder, regardless of the care taken in moving them. We recommend disassembling such items before moving to reduce the risk of damage.
III. Mobile Storage Customers:
We will not cover any items packed into mobile storage containers (PODS, Taxi box, GoBox, etc.) under any circumstances.
IV. Internal Faults Not Caused by Mishandling:
We will not cover any internal faults where the item was not mis-handled by us and was properly secured in the vehicle.

8. Cancellation policy
If you need to reschedule or cancel the job due to unforeseen circumstances, no cancellation charges will be applied if you notify us at least 24 hours before the scheduled job. However, if you cancel with less than 24 hours' notice, a charge of 
$120+Gst will be applied.

9. Parking and Vehicle Usage:
Our team will park in any safe location you designate, with the exception of Clearways. In cases where the designated parking space is not compliant with local regulations, you may request that we find an alternative legal parking spot, even if it is farther away. Additional charges may apply for the same.
Any expenses incurred due to parking fees or traffic infringements will be added to the overall cost of the service.All our vehicles are authorized to use Loading Zones; however, it's important to note that these zones are subject to time limits.

10. Feedback and Complaints 
Any concerns, complaints or claims must be notified to us in writing to info@deliveryplus.com.au during or once the service has been completed. You must provide us with all reasonablyrequested information and details in respect of the concern, complaint, or claim. In such cases you agree to notify us in writing of
any issue or complaint before taking any other action.